Refund policy
We want you to love your pieces.
Returns, exchanges and store credit
You have 14 days from delivery. Start at ginnecarow.com/pages/help under My order, or from your account. Pick the piece and the reason, and we email you a prepaid USPS return label.
- Store credit: 110% of what you paid. Never expires, no fee.
- Exchange for another size or colour of the same piece, or for anything else on the site: free, and your 110% applies.
- Refund to your original payment: what you paid, less a 15% restocking fee.
Pieces must be unworn and in their original condition. Send your return within 14 days of approval or the request expires. Store credit posts as soon as the carrier scans your return; refunds post within 10 business days of it arriving. Orders paid with store credit are refunded as store credit.
Final sale
Final sale pieces, and anything bought at 30% off or more, can't be returned or exchanged. If one arrives damaged, email heybabe@ginnecarow.com with a photo and we replace it, or give store credit if it has sold out.
Wholesale orders
Wholesale orders are final. Damaged pieces are replaced with a photo.
Damaged or broken
Choose Damaged or broken on the help page and add a photo if you can. We send a replacement. Damaged pieces are replaced, not refunded. Our jewelry carries a 1-year warranty; after the first year we offer 50% store credit toward a new piece.
Need to change your shipping address?
Open your order from the confirmation email or your account and tap Edit shipping address. It's available until your order is fulfilled.
It never arrived
If tracking says delivered but it isn't there, check with neighbours or your building first, then tell us at ginnecarow.com/pages/help. If it's still missing 48 hours after delivery, we send a replacement.
Questions: heybabe@ginnecarow.com. We reply within one business day.
