RETURN / EXCHANGE POLICY
If you are not in love your product or it is a sizing issue, I will make it right.
Exchanges
- Email ginnecarow@gmail.com with what you would like to exchange for your product and I will send you a return label along with mail out your new item.
Return Product
- You can send returns within 30 days of receiving your products.
- Customers are responsible for sending returns back. USPS is typically the most affordable shipping and if you have the original packaging you can have them return to sender.
- Please address return packages to
Ginneca Row
3827 Frances Ave, unit 501
Los Angles, CA, 90066
- For returns we will process your return within 10 business days of receiving your product.
Damaged/Stolen Products:
- Please send an email and we will resend any products damaged or stolen in transit.
Shipping Delays:
- Please remember I am a small business and will get your order out as soon as possible. Please email me for any concerns and I will make it right. Please expect 3-5 business days for Hats & Jewelry, 5-10 business days for sweats
